Terms of Service

These Terms of Service (the "Terms") govern the use of the iMeter customer portal and mobile application operated by KLAB d.o.o. (Kft.) (the "we", "operator"). By logging in to or using the portal, you accept these Terms. If you do not agree, please do not use the portal.

1. Description of the service

The portal and the mobile application give registered users — primarily our customers and authorised staff — access to consumption data, billing information, device configuration (where applicable) and related self-service features. The portal does not replace the underlying service contract; it is solely a self-service channel layered over an existing contractual relationship.

2. Accounts and access

• Residents can register themselves with a customer number received from their metering service provider; the account becomes usable once the email address is confirmed. Staff accounts are created by us or by the metering service provider. Keep your login credentials confidential and do not share them.
• You may link to your account only the customer numbers of apartments you are entitled to (as owner, tenant or authorised representative). An account can hold up to 8 customer numbers and must keep at least one. If you link a customer number you are not entitled to, the link — and the data shown through it — may be removed without prior notice.
• You are responsible for activity carried out under your account. If you suspect unauthorised use, notify us without delay at info@imeter.hu.
• In the event of misuse, prolonged inactivity or for statutory or security reasons, we may suspend or revoke access.
• Certain features are role-bound (e.g. super-admin, admin, manager, resident). We may adjust role permissions and feature availability from time to time.
• Instead of an email address and password, you may also sign in to your account with a third-party provider ("Sign in with Google" or "Sign in with Apple"). The use of those providers is subject to their own terms and privacy policies. You can disconnect a connected account at any time in your security settings, provided you keep at least one sign-in method.

3. Acceptable use

You agree not to:

• access data or accounts that are not yours;
• probe, scan or test the system for vulnerabilities, except under our prior written authorisation;
• circumvent rate limits, mass-harvest data (scraping) or use automated tools without permission;
• upload unlawful, misleading, infringing or harmful content;
• interfere with other users' use of the service.

4. Consumption and billing data

The consumption and billing information displayed in the portal reflects the data currently available from the source systems. We show this information to the best of our knowledge; figures may however change due to subsequent corrections, delayed readings or recalculations. The binding statement of consumption and amount payable is the issued invoice.

If you believe a figure is incorrect, please follow the complaints procedure described on the invoice or write to info@imeter.hu.

5. Readings, notes and photos you submit

Through the mobile application and the portal you can submit meter readings, notes, fault reports and photos ("field actions"). Submit only accurate information that relates to an apartment linked to your account, and photograph only the meter — not other people or unrelated personal information. Submitted readings are checked before they are applied and do not by themselves change your bill. By submitting content you allow us and your metering service provider to store and use it for providing and billing the service.

6. Availability and changes

We aim to keep the portal continuously available but cannot guarantee 24/7 uninterrupted operation. Scheduled maintenance, security updates or events beyond our reasonable control (force majeure) may cause temporary unavailability. We may add, modify or remove features at any time.

7. Intellectual property

The entire contents of the portal — including appearance, text, graphics, logos, code and database structure — are owned by KLAB d.o.o. (Kft.) or its licensors and are protected by intellectual property rights. Copying, modifying, redistributing or creating derivative works is prohibited without our prior written consent, except for the portal's ordinary personal use.

8. Third-party links and services

The portal may contain links to third-party services (e.g. maps, payment providers) or integrations. We accept no responsibility for the content or practices of third parties. The use of such services is governed by their own terms and privacy policies.

9. Disclaimer and limitation of liability

The portal is provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim implied warranties regarding the portal (merchantability, fitness for a particular purpose, non-infringement). For ordinary negligence, our liability is limited to direct, foreseeable damages. These Terms do not limit liability that cannot be excluded by law (in particular intent, gross negligence, personal injury or under mandatory consumer protection rules).

10. Privacy

We process personal data in accordance with our Privacy Notice, which forms an integral part of these Terms.

11. Termination

You may discontinue use of the portal at any time, and you can delete your account yourself as described in the Privacy Notice. In the event of material breach of these Terms, security incidents or statutory requirements, we may suspend or terminate access. Termination of portal access does not in itself terminate the underlying service contract.

12. Governing law and venue

These Terms are governed by the law of Serbia. Mandatory consumer protection rules of your country of habitual residence remain unaffected. We aim to resolve disputes amicably; failing this, the competent court in Serbia (Bačka Topola) has jurisdiction, save for mandatory consumer-protection venues.

13. Changes to the Terms

We may amend these Terms from time to time. The "Last updated" date above indicates the latest change. Where a change materially affects your rights, we will give you reasonable prior notice through the portal or by email.

14. Contact

KLAB d.o.o. (Kft.)
Petefi Šandora 28, 24321 Mali Iđoš, Serbia
info@imeter.hu
+36 20 345 0880